About this role
Hybrid working model – Melbourne basedThree days working from homeTarget start date: 25 NovemberAt Open Universities Australia (OUA), we believe quality education should be accessible to everyone.
For more than 30 years, we’ve helped over 500,000 students take their next step, often during some of the most important moments of their lives. Whether someone is looking to change careers, build new skills or finally pursue something they’ve been thinking about for years, we help make that possible.
When we do our best work, we help change lives every day.
The opportunity
As a Student Advisor, you’ll connect prospective students with education opportunities that could change their future.
This is sales with purpose.
You’ll spend a significant part of your day speaking with prospective students over the phone, including making outbound calls to people who have already expressed an interest in studying.
Your role is to understand what they want to achieve, help them navigate their options and confidently support them towards enrolment.
Like any sales role, you’ll work towards clear goals and targets. The difference is what you’re helping someone achieve. Education can create new careers, build confidence and open new possibilities, so every enrolment has the potential to make a genuine difference.
You don’t need to come from a traditional sales background. What matters most is your ability to connect with people, ask great questions, build trust and help someone make an informed decision about their future.
What you’ll be doing
Your day will be centred around helping prospective students turn their interest in study into action. You’ll:
Make outbound calls to prospective students who have expressed an interest in studyingHave purposeful conversations to understand their goals, motivations and circumstancesRecommend and explain suitable study optionsConfidently guide prospective students through their decision-making journeySupport students through the enrolment process and help remove barriers along the wayConnect with students across phone, email and chatWork towards individual and team sales goalsCollaborate with your team, share knowledge and continually improve the student experienceYou won’t be expected to know everything on day one. You’ll complete a structured training program to build your knowledge, confidence and sales capability, with ongoing support from Capability Coaches, leaders and your team.
What we’re looking for
There isn’t one type of person who makes a great Student Advisor.
You might already work in sales or a contact centre. You might come from retail, hospitality, healthcare, education or another customer-facing environment. Or you may bring your own experience of study and understand what it’s like to balance education with work, family and everything else life brings.
What matters is the experience and perspective you bring and how you use it to connect with others.
You’ll thrive in this role if you:
Enjoy talking to new people and are comfortable spending a significant part of your day on the phoneCan build rapport quickly and ask thoughtful questionsEnjoy working towards goals and sales targetsCan confidently guide and influence someone towards a decision that is right for themBring empathy, curiosity and a solutions-focused mindsetCommunicate clearly and confidently, both verbally and in writingAre comfortable using technology and learning new systemsAre adaptable and resilient and can stay motivated when conversations don’t always lead to an enrolmentWant to keep learning and developing your skillsPrevious sales experience can be helpful, but it isn’t essential. We can teach you our systems, products and approach. What is harder to teach is curiosity, empathy, drive and a genuine desire to help people move forward.
You’ll also need to be available to work on a rotating roster between Monday and Saturday, with occasional Sunday shifts at the end of each quarter.
Why you’ll love working at OUA
OUA is a not-for-profit organisation with a strong people-first mindset. You’ll join a supportive and inclusive environment where your ideas are valued, your development matters and the work you do has a real impact.
Flexibility and ways of working
Hybrid working with three days working from homeWorkation leave, giving you the option to work from anywhere for up to 10 days each yearLeave that supports you
12 weeks paid parental leave for primary carers, regardless of genderAdditional purchased leave to support greater flexibilityMenstrual and menopausal wellbeing leave with up to six additional paid days each yearInclusive leave to celebrate cultural or personal eventsTenure leave that recognises and rewards your time with OUAHealth and wellbeing
Discounted gym memberships and health insuranceFlu vaccinations, skin checks and health checksA paid Calm subscription to support your wellbeingLearning, growth and financial benefits
Short-term incentives and not-for-profit salary packaging, including novated leasingSubsidised study opportunities and study leaveLearning and professional development opportunitiesHow to apply
OUA is committed to building a diverse and inclusive workplace. Our marketplace is for everyone and so is our team.
We know great Student Advisors can come from many different backgrounds. If you can connect with people, enjoy working towards a goal and want your work to have a meaningful impact, we’d love to hear from you.
Even if you don’t meet every requirement, we encourage you to apply. You may bring strengths, experiences and perspectives we haven’t yet considered.