About this role
Hours: 24 hours per weekShift: 2:00 PM - 8:00 PM (Works Every Weekend and Works Holidays)Location: Feinberg/Galter; FL 02Union Compensation: $21.50/Hourly (+$0.97/Evening Shift Differential). The role is graded as a non-exempt position meaning you are eligible for overtime.Benefits Eligible Role: New employees are eligible for benefits to begin on the first of the month following their starting date. Our 2026 Benefits Summary is attached for your reference.The Server reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Server supports the Department of Food & Nutrition by providing patient meal service to include: accurate tray assembly and may include some delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items. The Server supports service excellence standard to include but not limited to patient satisfaction through consistent adherence to plating standards, portion control and communication with cooks, chefs and managers as appropriate to ensure quality products. The Server is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.
Responsibilities:
Must be able to follow oral and written instructions such as policies and procedures Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasksMust be able to read and comprehend menu spreads and meal standard guidelinesAdheres to diet and allergy restrictions for patient food orders Must be knowledgeable of diet restrictions as outlined on diet spreadsAssembles trays according to patients menu on ticket in a timely and accurate mannerMust display a “Can-Do” - Service Excellence mindsetFollows facility and departmental infection control policies and proceduresObserves HIPAA and Patient Identification guidelinesMust be able to work safely; moving carts, observing Security procedures, proper utilization of elevatorPerforms assigned tasks efficiently during meal service to maintain accurate and expeditious service. Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, patients and visitors Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental proceduresFollows established food-handling practices to maintain food safety standards and comply with infection control proceduresMay on occasion serve and retrieve patient trays from patient rooms in a courteous and professional mannerAccurately delivers trays to patients and visitors according to established procedures when needed Delivers floor stock daily according to pars as requestedRotates floor stock according to food safety procedures as requestedDocuments refrigeration temperatures daily in patient pantries that contain floor stock as requestedOperates equipment properly, safely and efficiently according to established proceduresReports all damaged and unsafe equipment to managementCompletes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicalsIdentifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheetsMaintains work station area in clean and orderly mannerCompletes routine projects or detail cleaning duties as assignedAttends department in-services and meetings Completes Hospital required training and surveysMay assist in Dishroom as neededFollow established break schedule unless otherwise directed by managerMaintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of foodMaintains established levels of supplies for work areaNotifies management of workload status and availability for additional assignments or need of additional assistanceAssists in the orientation of new employees in the department by demonstrating basic duties of jobResponds to management requests in a positive and timely mannerPerforms other duties as assigned
AA/EOE.
Required:
Two years of service experienceGood interpersonal and communication skillsMaintains positive and friendly manner during peak service times with focus on timeliness, accuracy and excellent servicePreferred:
High School Graduate or GEDFood Handling Certification Health Department – City of Chicago All your information will be kept confidential according to EEO guidelines.
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.