About this role
The Patient Education Specialist reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Under the supervision of the Patient Education Program Manager, this healthcare professional coordinates the development, implementation and maintenance of resources and programs that support patient education across the continuum of care, which enhances the best patient experience and outcomes to establish NMC as a trusted source of health information. Collaborates with NMC clinicians and consumers to maximize the value of educational opportunities between outpatient, inpatient, physician offices, the Health Learning Center, its satellites, and the Alberto Culver Center.
Responsibilities:
Effectively communicates with all clinicians and patients involved in patient education and the Health Learning Center.Coordinates the review of vendor materials and classes and assures compliance with standards.Assesses and communicates patient education staff development needs to the Patient Education Program Manager.Conducts educational programs for appropriate physician, nurse and patient groups in pertinent clinical area.Monitors quality and accessibility of patient education materials throughout NMC.Assists in the efficient and timely review and/or development of NMC educational materials (video, print, including the Intranet and Internet) and assures compliance with standards.Clinical
Provides patient education consultation using in-depth clinical knowledge, skills and expertise across the continuum of careProvides quality, comprehensive and coordinated patient education resources and services.Guides staff in methodologies to evaluate indicators of quality patient educationProfessional:
Integrates research-based knowledge and clinical expertise in decision makingDevelops and gives presentations on topics related to patient educationWrites papers related to patient education and presents for publicationExemplifies a professional image in appearance, manner, and presentationAdvocate for patients, families, coworkers, the community, and nursing professionEducation
Participates in programs to meet continuing education needs of staff.Serves as a resource to staff in the development of appropriate learning materialsProvides formal education to both internal and external groups pertinent to area of specialty.Provides formal orientation and education of staff pertinent to area of specialty.Quality
Identifies patient education needs at all patient access points Facilitates compliance with regulatory patient education guidelinesResearch
Utilizes current research findings to support and improve patient education resources, activities, and programs.In conducting patient education classes, this individual will adapt teaching methods to accommodate the age specific learning needs of the target audience.Performs other duties as assigned Required
State of Illinois, Professional Licensure (based on specialty).Cardio-Pulmonary Resuscitation recognition (healthcare provider level).Master’s degree in nursing or healthcare related field, with a focus on adult/clinical education.Five years professional clinical experience.This self-directed individual must have excellent written and verbal communication skills and be proficient in Word, Excel, and PowerPoint computer applications.Preferred
Demonstrated success in the development, delivery and evaluation of education materials and strategies. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.