About this role
Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
High school diploma or GED requiredNeat, clean, and professional appearancePleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressExcellent interpersonal skills to interact professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordBasic computer and internet skills. All your information will be kept confidential according to EEO guidelines.