About this role
We're looking for a Senior Deal Desk Specialist who will strengthen our Global Sales Operations team. Reporting directly to the Head of Sales Operations, you'll work closely with Sales functions worldwide — including Sales, Pre-Sales, Channel, and MSP teams — as well as Finance, Legal, and Security. You'll bring business insight and coaching to the table, helping to increase the velocity of our sales engine.
This is a unique opportunity to join a booming software business in a role that directly shapes business agility and success.
This is a hybrid Position that requires 3 days onsite per week based out of our Boston, MA office. Candidates MUST live within commutable distance to Boston.
Responsibilities:
Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle.
Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on trackDefine, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountabilityReview complex deals and provide recommendations on pricing, positioning, and deal structureServe as the primary point of contact for the Sales team on deal-related questionsReview and approve partner contract terms in line with company policyFacilitate contract reviews and redlining with Legal, Sales, and external partiesSupport the Sales team in responding to RFPs and RFQsMaintain clear communication channels and auditable approval records for any deviations from standard terms and conditionsHelp shape and steer pricing and packaging strategy and initiativesDocument policies and guidelines, and deliver related sales trainingSupport cross-functional projects, including new process design and system enhancements 5–7 years of relevant experienceSaaS B2B software industry experience requiredProven experience supporting Deal Desk operations and complex dealsExcellent communication skillsStrong business acumenStrong sense of ownership and a results-driven mindsetPassion for business support, with a willingness to go the extra mileProcess- and systems-oriented, with strong attention to detail and controlsAbility to multi-task in a fast-paced environment while meeting tight deadlinesStrong team player with excellent interpersonal skillsUnderstanding of the importance of data management and integrityBachelor's degree required; Master's degree preferredStrong command of Microsoft Office
We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.📚 Free access to professional training platforms to explore your interests and enhance your skills.🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.📣 Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.