About this role
In the position of Administrative Support you will be responsible for providing support to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.
• Responds to incoming phone calls, faxes and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills utilizing company provided guidelines.
• Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Performs other related duties as assigned.
• Previous customer service/call center and (or) data entry experience preferred.
• Typing skills are required.
• Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and warehouse management systems is helpful.
• Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.