About this role
Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy
Key Responsibilities
Accountable for the full solution specific to the customer
Understand how all parts of the system work togetherEnsure decisions in one area do not cause problems elsewhereTake responsibility for overall solution coherenceMake and own design decisions
Be the accountable owner for cross‑module decisionsResolve solution conflicts between teams, modules, or requirementsMake clear recommendations and take ownership of outcomesEnsure consistency across modules
Check that the different parts of the system are set up in a consistent wayIdentify and address solution issues early before they become major problemsPrevent conflicting configurations across modulesTranslate business policy into system behaviour
Work with customers to understand policies and requirementsEnsure those rules are applied correctly and consistently in the systemHighlight risks where policy and system design don’t alignProvide leadership to customers and teams
Act as the main functional authority for complex issuesSupport senior customer conversations and decisionsHelp explain complex topics in a simple and clear wayAssure delivery quality
Ensure testing covers real end‑to‑end scenariosHelp decide if the solution is ready to go liveFocus teams on resolving the most important issuesKey Capabilities
Able to think end‑to‑end across the whole solutionComfortable making decisions and taking ownershipAble to simplify complex problems for othersConfident to challenge and manage trade‑offsUnderstands how Operations, Policy, and System configuration
fit togetherSuccess Measures
Clear ownership of design decisionsReduced rework and cross‑module issuesFewer escalationsIncreased customer confidenceLess dependency on individual knowledge holders Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing SolutionExperience in Consultancy, including customer interaction and project methodologies.Excellent written and verbal communication skills.Experience with ownership on Design DecisionsAbility to problem-solve in demanding circumstances and manage multiple projectsExperience leading and mentoring individuals in a consultancy capacity We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.