About this role
Job Summary
The Materials & Repair Estimate Operations Specialist position performs quality assurance and analytical tasks related to wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team.
Role Location: Fully remote within the continental United States.
Key Responsibilities
Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been metConfirms completion of estimate, support components, billings, and close out the file. Using industry standard software, such as Xactimate, completes the estimate by providing a valuation of wood cabinetry and/or furniture on an as needed basis which is used by the submitter and compared to our repair estimates to determine the disposition of the damaged items. (i.e. repair vs. replace)Follows-up on incomplete file submissionsCommunicates any next steps to other team membersAssists Operations Manager with analysis of team metrics, such as cycle timesAssesses ways that various processes can be streamlined or automated and propose these changes to the Operations ManagerDelivers clear, accurate estimates and replacement valuations that meet the submitter’s needsSupports the department in meeting Service Level AgreementsEnsures proper file completion and follow-up, queue managementImproves efficiency in order to buy back capacity Education & Experience
Required
High School degree or equivalent At least two (2) years of administrative experienceA general knowledge of woodwork, refinishing, and restoration.Strong customer service orientation; Strong attention to detail;Effective problem solving;Excellent written and verbal communication skills;Ability to organize and manage multiple priorities and to work in a fast-paced environment;Consistently demonstrates integrity and ethicsProficient with Microsoft Office Suite or related softwarePreferred
College DegreeProfessional certifications in related fieldKnowledge in woodworking or constructionCompetencies
Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time framesAdaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environmentInterpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotionsTeam Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common goodAccountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive changeCultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions Why you'll love working at Nearmap:
We move fast and work smart; often wearing multiple hats. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
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