About this role
Job Summary
We are seeking a motivated fresh graduate or entry-level professional to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact center architectures, including conversational IVRs, real-time reporting and analytics, and AI-driven capabilities such as generative AI and intelligent automation.
Responsibilities
Learn and support the configuration of Amazon Connect contact flows, routing profiles, and AI capabilities such as sentiment analysis and automated call summarizationCollaborate with senior engineers and project managers to deliver solutions aligned with customer requirementsSupport integration efforts with various CRMs (e.g., Salesforce, ServiceNow) or other business systemsSupport testing, issue resolution, and documentation activities throughout the deployment processCommunicate effectively with customers to gather requirements, provide project updates, and conduct training on new Amazon Connect features Essential Qualifications
Fresh graduate in Computer Science, Information Systems, Engineering, or a related fieldStrong technical aptitude with an interest in cloud technologies and AI/Generative AI solutionsExcellent communication and interpersonal skills, with the ability to engage customers and stakeholdersEagerness to learn Amazon Web Services (AWS) and services around Amazon Connect, and Customer Experience Best PracticesKnowledge of Python or C#/.NET development and deployment via AWS LambdaTeam-oriented mindset with a proactive and positive attitudeStrong attention to detail in configuration, testing, and documentationPreferred Attributes
Exposure to contact center environments, service desk operations, or customer service through internships, part-time roles, or academic projectsBasic understanding of AWS cloud fundamentalsFamiliarity with AI concepts such as speech recognition, sentiment analysis, chatbots, and conversational AIExposure to AWS AI/ML services, including Amazon Bedrock, large language models (LLMs), and Agentic AI conceptsUnderstanding of generative AI applications, prompt engineering fundamentals, and intelligent automation concepts We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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