About this role
You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of the IT team on behalf of a key NCS client. You should have proven track records in stakeholder management, IT service management, IT configuration management, incident management, IT security management and IT security compliance and QA management.
If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your hands-on knowledge, vast exposure and wealth of experience in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.
Responsibilities | CORE
Monitor and report on SLA/KPI of in-scope systems to the client Liaise and work with client stakeholders, Ops Managers and contractors for project delivery and supportMonitor and update client on operation concerns or compliance matters and propose resolutionProvide monthly summary or progress report on systems health, statuses, risk status and CR/SR and system problemsConduct or participate in management update meetings including CAB, Operations, Service Review, Audit and Management meetingsReview reports from Operations and Support project teams within the System FamilySupport Operations and Support project teams during Audit, DR/BCP and Backup and Recovery exercisesPropose continuous improvement initiatives to strengthen IT governance and compliance and improve efficiencyPrepare Management Plan and submit compilation to the client annuallyPeriodically review IT asset inventory records maintained by the Asset OfficerMaintain oversight and review obsolescence at System Family levelPrepare and submit configuration management reports to clientLead investigation and resolution of incidentsConduct root cause analysis and recommend improvement solutions for recurrent incidentsSchedule security scans and verify vulnerability rectificationsConduct weekly security review on system access and administration patterns and report suspicious activitiesTrack, mitigate and deploy patch security vulnerabilities and submit monthly reportsEscalate or seek client’s acceptance and approval of assessed risksEnsure compliance status adheres to standards, policies, directives and guidelinesDeclare, review and report compliance status to SMO Head Office annuallyProvide audit responses and evidence to auditors or compliance declarationsProvide rectification plans for gaps or audit issuesSeek waiver on compliance when justifiableEnsure standards, policies, directives, guidelines and QA records are filed and up-to-dateWork with client on system enhancements required for policy changes and audit requirements]Essential Qualifications
BSc degree in Computer Science or similar relevant fieldFamiliar with ISO 9001 and ISO 27001Ten years of working experience in IT with focus on infrastructure planning, data centre operations and networkHands-on experience in networking, routing and switching and TCP/IPGood understanding of network protocols and standardsWorking knowledge managing enterprise network including LAN, WIFI and WAN technologiesFive years of experience in leading a team in a similar capacityIn-depth knowledge of best practices for management, control and monitoring of network infrastructureOutstanding organizational and time management skillsExcellent communication and leadership skillsAnalytical thinker and problem solverAttention to detailGood interpersonal, presentation, written and communication skillsMaintain effective communication channels with stakeholdersManage issues and risks and ensure timely escalationAbility to manage concurrent tasksPreferred Attributes
Prefer to have technical certification such as CCNA, CCNP, CCIE or equivalentBe ITIL Foundation certifiedProfessional and/or Technical Certifications
Cisco Certified Network Associate (CCNA)ADDITIONS
Responsibilities | PROJECT-SPECIFIC
You will be performing service management, configuration management, incident management, IT security management and IT security compliance and QA management for a system or family of systems for a key client We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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