About this role
As a Syscon Operation, works in a 24/7 Network Operations Centre (NOC) to monitor, maintain, and support mission-critical network and system operations. The role is responsible for fault detection and resolution, configuration changes, system administration, performance tracking, and enforcing network security. It includes coordination with maintenance agencies, handling user queries, preparing reports, supporting major events, and managing end-user equipment. The operator provides Level 1 application support and escalates issues when necessary. This role requires strong teamwork, the ability to perform rotating shift work, and resilience under pressure, with experience in network, system, security, or data centre operations being an advantage.
What will you do?
Fault Management
Monitor and respond to network fault alarmsIdentify and troubleshoot network failuresEscalate unresolved issues to the Maintenance Agency (MA)Liaise with MA for fault isolation and rectificationProvide interim updates to usersDocument faults and resolution actionsPerform daily system health checksConduct preventive maintenance on sub-systems and equipment
Configuration Management
Perform network reconfiguration for operational changesConfigure new services that do not require hardware changes
Administration & User Communication
Handle calls from end-users for fault reporting and consultationInform users about outages, maintenance, testing, and password changesCoordinate access with building ownersProvide monthly system status updates and ad-hoc reports
Performance Management
Collect, compile, and analyse network performance statisticsTrack sub-system performance and MA’s response/turnaround times
Security Management
Monitor systems for unauthorised access and investigate incidentsDesensitise system terminal equipmentReload terminal softwareAssist in tracking lost user terminals
General Support
Assist with log retrievalSupport onsite monitoring during major eventsHelp report and terminate services for missing end-user terminals
User Equipment (UE) Management
Verify failures in reported equipmentEnsure data removal and proper software/content managementUpdate or restore firmware and softwarePerform remote wipe on faulty equipmentConsolidate and update repaired equipment before returning to users
Application Management
Provide Level 1 software and application troubleshootingEscalate issues to application vendors for Level 2 support
General
Required to perform 12 hours rotating shift work in teams, for 7 days a week and 24 hours a day, inclusive of Sundays and Public Holidays. Standby duties are also required.Required to work on users’ site(s).
The ideal candidate should possess:
Strong knowledge in network operations, fault management, and system monitoringExperience working in a 24/7 NOC or control centre environmentAbility to troubleshoot network, system, and security issues effectivelyGood communication skills and the ability to liaise with internal and external stakeholdersAbility to work under pressure during outages or emergenciesTeam player with strong problem-solving skillsKnowledge in networking such as L2/L3 switches, network design, CCNA, CCNP (Good to have)Knowledge in systems such as VMware, Nutanix, MS AD, MS servers, tape backup, Hyper-V (Good to have)Knowledge in security tools and frameworks such as Cisco, VPN, Symantec, RSA, CA, Palo Alto, IM8, ISM, CISSP (Good to have)Familiarity with DC operations including Splunk, SolarWinds, and operational processes (Good to have)
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].