About this role
The Project Manager manages complex client projects across IT infrastructure, cybersecurity and emerging technology domains. Project management responsibilities include end-to-end coordination and completion of projects on time, within budget and within scope while integrating security best practices and AI-driven methodologies throughout the project lifecycle.
This role oversees all aspects of large-scale technology projects, sets strategic deadlines, assigns responsibilities across cross-functional teams, and monitors progress toward successful delivery. The Project Manager leads technical teams to develop comprehensive project execution plans and is accountable for customer satisfaction (CSAT), resource scheduling, project tracking, risk management, delivery quality, financial management (P&L) and cross-team collaboration.
When involved in engagements, the Project Manager leads and articulates the project management framework and methodology that meets customer requirements. This includes preparing engagement materials (project delivery sections, statements of work, assumptions, risk mitigation strategies), presenting project delivery scope and value propositions, responding to project clarification queries and facilitating governance processes.
Key Responsibilities:
Project Delivery & Execution (~70%)
Lead end-to-end delivery of complex IT infrastructure, security and technology transformation projects from initiation through closure, managing scope, schedule, budget, quality and riskDevelop comprehensive project plans, milestones, risk registers, governance frameworks, and change management strategies in consultation with stakeholders, business users, architects and technical teamsManage daily project execution including deployment, migration, testing, integration and implementation activitiesControl project scope and implement robust change control mechanisms to manage dependencies and critical paths ensuring timely deliveryOversee project financials including profit and loss (P&L), forecasting, budget compliance and resource allocation across internal teams, vendors and subcontractorsCoordinate procurement / integration of hardware, software, testing across stakeholder groups spanning business, technical and management domainsProactively escalate issues such as project overruns, scope creep, integration challenges and resource constraints to project directors and steering committeesReview and ensure all project documentation complies with customer requirements, quality management processes, industry standards and regulatory proceduresDefine project resource needs (hardware, software, human resources, logistics), conduct activity progress reviews and execute implementation evaluationsLead team planning, task delegation, performance tracking, coaching, mentoring and performance management activitiesPerform proactive review of contracted services in accordance with KPIs and compliance requirements toward completion criteria with zero negative client experienceSupport business development efforts through opportunity identification, change request development, and active participation in pre-sales activitiesIT Security (~30%)
Manage deployment and integration of enterprise security technologies including firewalls, VPN, IDS/IPS, SIEM, DLP, endpoint protection and related infrastructureEnsure project compliance with client cybersecurity policies, industry frameworks (ISO 27001, NIST, CIS Controls) and governance requirements throughout the project lifecycleCoordinate vulnerability assessments, penetration testing, patch management programs, and remediation tracking with security project membersSupport security incident response coordination, stakeholder communication, and recovery planning during project implementation phasesCoordinate advice from technical members on infrastructure security architecture, system hardening and secure configuration management considerationsCollaborate closely with Security Operations (SecOps) teams to ensure deployed solutions are secure, supportable and aligned with security operations workflowsPromote security awareness, best practices, and security-by-design principles within project teams and throughout client engagementsIntegrate security checkpoints and validation gates into project delivery methodologiesAI & Emerging Technology Integration
Leverage AI-powered project management tools to enhance planning, forecasting, risk prediction and decision-making capabilitiesStay current with AI trends, tools, and applications relevant to project management and cybersecurity domainsPromote AI literacy and adoption within project teams and client organizationsCustomer & Stakeholder Management
Act as the primary focal point for all project-related matters, engaging effectively with clients and internal stakeholders at all organizational levelsPrepare and present high-quality materials suitable for project steering committees, executive briefings and governance forumsBuild and maintain strong relationships with users, technical staff and management to resolve implementation issues and drive continuous improvementNegotiate with vendors, cross-functional teams and subcontractors to secure resources and manage contracts effectivelyNegotiate change requests with customers, balancing effort, schedule and project prioritiesCommunicate project issues, risks, opportunities, and clarifications openly, clearly and proactively with customers and stakeholdersMaintain excellent communication plans with clients and project teams in accordance with contractual and departmental requirementsActively solicit and achieve customer satisfaction (CSAT) through relationship management and service excellenceTransition & Continuous Improvement
Perform comprehensive project transition activities, review documentation thoroughly, and initiate proper handover from Day 1 project closure to maintenance and managed services teamsProactively identify opportunities for change requests, service expansion, enhancement, or improvement of services delivered to customersLiaise with account managers and sales teams to develop new business opportunities and support revenue growthWhen involved in engagement activities, support sales by providing proposal materials (SoW, assumptions, manpower sizing, PM strategy and methods, risk mitigation), presentations, response clarifications and technical inputTeam Leadership & Development
Coordinate with team members, team leaders and cross-functional resources to ensure task and deliverable timelines are met consistentlyPlan, track and monitor tasks for technical team leaders and members using appropriate project management tools and methodologiesDelegate effectively with clear instructions, goals, success criteria and accountability measuresProvide project leadership to analyse and evaluate project proposals and enhancementsKeep project teams informed about business needs, priorities, existing systems and organizational changesEngage in project leadership activities including providing constructive project feedback, coaching, mentoring and development support Bachelor's degree in Information Systems, Information Technology, Computer Science, Computer Engineering, or related disciplinePMP (Project Management Professional) certification or equivalence requiredAdditional certifications in cybersecurity (CISSP, CISM, CEH) or infrastructure (ITIL, cloud certifications) are highly valuedMinimum 8 years of IT project management experience, with substantial focus on infrastructure and/or cybersecurity projectsProven track record delivering large-scale, complex technology projects involving deployment, migration, integration and transformation across diverse organizational environmentsExtensive experience in implementation of IT projects across various industries and client organizationsGood experience managing IT contracts and complex implementation projects in both legacy and cloud managed service environmentsDemonstrated experience leading multiple projects through scope/discovery, estimation, implementation, troubleshooting, recovering challenged projectsExperience managing cross-functional teams, vendors, subcontractors and third-party service providers in multi-stakeholder environmentsStrong project management competencies: planning, budgeting, forecasting, risk management, change control, governance and quality assuranceWorking knowledge of enterprise infrastructure domains including networks, servers, storage, virtualization, cloud platforms, and data centers. Solid understanding of security technologies and practices: firewalls, VPN, IDS/IPS, SIEM, DLP, vulnerability management, incident response, penetration testing, OS hardening and security frameworksProficiency in project management software tools such as MS Project, Jira, Confluence, and collaboration platformsStrong analytical and organizational skills with excellent attention to detailAdvanced proficiency in MS Office Suite (Excel, PowerPoint, Word) for reporting, analysis, and presentation developmentExcellent client management, communication, presentation, negotiation, and interpersonal skillsStrong leadership, team coordination, coaching and mentoring capabilitiesExceptional relationship and stakeholder management skills—capable of dealing effectively with people across all organizational levels in fast-moving organizations undergoing constant transformationSelf-motivated with a positive "can-do" attitude, highly organized, and able to work effectively under pressure and tight deadlinesCreative problem-solver with the ability to develop high-quality presentations by synthesizing key information, financial data and relevant detailsWilling to travel as required to client sites, project locations and business meetingsExperience as a technical lead or solution architect in migration, security deployment, or infrastructure transformation projectsExperience working in regulated industries (financial services, healthcare, government, homeland security, defence)Knowledge of Agile, DevOps, and DevSecOps methodologies will be added value We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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