About this role
This is a critical leadership position responsible for overseeing the day-to-day operations of data center facilities while managing incident response and resolution. This role combines infrastructure management, team leadership, and incident coordination to ensure secure, reliable, and efficient data center operations.
Responsibilities
Infrastructure ManagementOversee management and maintenance of physical and virtual/cloud infrastructure, including servers, storage, network devices, power and cooling systemsEnsure data center infrastructure is secure, reliable, scalable, and meets organizational business and operational needsPlan, implement, and upgrade infrastructure to meet performance and capacity requirementsWork with delivery teams to support day-to-day cloud operations and contribute to cloud projectsIncident ManagementAct as first-level escalation point for onsite operational incidentsOversee troubleshooting efforts and ensure quick resolution of infrastructure issues or outagesTrack and follow up on incident investigations, root cause analysis (RCA), and closureEnsure ITIL compliance in incident, problem, and change management processesRespond to emergencies and participate in 24×7 standby dutiesMonitor service performance and ensure incidents, service requests, and queries are addressed within SLA3. Team Leadership and Collaboration
Lead, supervise, and coordinate with other departments including IT, network operations, security, and facilitiesDefine and enforce operational standards and best practices for data center staffGuide junior engineers on operational tasks and standardsCoordinate task assignments, follow up on deliverables, and ensure quality of service outputs4. Capacity Planning and Optimization
Monitor data center performance, capacity, and usage to forecast future infrastructure needsProactively address potential issues before they impact operationsDevelop and implement strategies for optimizing use of data center resources (space, power, cooling, network bandwidth)5. Security and Compliance
Ensure data center and cloud operations meet industry standards and comply with relevant security, regulatory, and environmental requirementsImplement physical security measures and work with security teams to ensure data integrity and access controlDevelop disaster recovery and business continuity plans for data center operationsEnforce security access authorizations6. Operational Excellence
Maintain operational records and documentation of facilities and equipment maintenance activitiesAdminister preventative maintenance programs to ensure equipment readinessPrepare monthly SLA reports for equipment uptime, power usage, and temperatureSchedule and track servicing jobs and vendor management activitiesMonitor system alerts and backups using tools such as Nagios, SolarWinds, and NetBackupGenerate daily reports on server, network monitoring, and backup status Degree in Information Systems, Computer Science, or equivalent7-10 years of IT hands-on experience in data center operations and cloud administrationKnowledge of ITIL/ITSM processes for incident, problem, and change managementFamiliarity with monitoring and backup toolsHands-on experience in batch job processing, server checks, and system operationsExperience with automation tools and scripting (e.g., Ansible, Python, PowerShell) is advantageousAWS, Azure and Google Cloud hands-on experience is an added advantageKnowledge of process improvement methodologies and toolsProficiency in English, both written and spokenKnowledge & Skills
Knowledge and experience in disaster recovery planning and business continuity managementFamiliarity with cloud infrastructure and hybrid cloud environmentsFamiliarity with security frameworks and compliance standardsStrong understanding of physical data center infrastructure (power, cooling, space management)Excellent problem-solving and analytical skillsStrong communication and stakeholder management abilities
Preferred Attributes
Strong leadership and mentoring abilitiesPositive, can-do attitude with strong interpersonal skillsEffective communication, presentation, and negotiation skillsCreative and proactive approach to problem-solving
Preferred Professional and/or Technical Certifications
ITIL Foundation certificationData Center Management Professional (DCMP)Certified Data Centre Professional (CDCP)Or similar certifications We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].