About this role
About the Role:
The Google Workspace L2 Support Engineer provides advanced technical support, administration, and incident resolution for the Google Workspace platform within enterprise environments. This role focuses on complex troubleshooting, platform stability, security enforcement, and SLA-driven service delivery to ensure seamless collaboration and productivity for our clients.
Your job responsibilities will cover the following:
Technical Support & Incident Management
Handle L2 escalations from the Service Desk (L1), providing timely resolution for complex technical issuesTroubleshoot and resolve issues across Gmail, Drive, Meet, Calendar, Groups, and other Google Workspace applicationsPerform root cause analysis (RCA) for recurring or critical incidents and implement preventive measuresEnsure compliance with agreed Service Level Agreements (SLAs) and provide regular status updates to stakeholdersDocument incidents, resolutions, and workarounds to maintain an up-to-date knowledge baseAdministration & Configuration
Manage user accounts, Organizational Units (OUs), groups, and licensing across the Google Workspace environmentConfigure and maintain mail routing settings, including SPF, DKIM, and DMARC records to ensure email security and deliverabilityAdminister security policies including Data Loss Prevention (DLP), Google Vault, and Context-Aware Access controlsSupport platform upgrades, migrations, and new feature rollouts in alignment with client requirementsProcess & Collaboration
Participate actively in change management and problem management processes following ITIL best practicesSupport automation initiatives using Google Admin SDK (GAM) and APIs to streamline operations and improve efficiencyLiaise with Google Support for escalations, ensuring timely resolution and effective communication with internal teams and clientsCollaborate with cross-functional teams including Network, Security, and Application teams to deliver integrated solutions
3–5 years of hands-on experience in Google Workspace support and administrationExperience supporting enterprise environments with 1,000+ users (preferred)Diploma or Degree in Computer Science, Information Technology, or a related disciplineStrong proficiency in Google Workspace administration, including user management, security configurations, and application troubleshootingIn-depth knowledge of mail flow architecture and email security policies (SPF, DKIM, DMARC)Hands-on experience with Google Vault, Data Loss Prevention (DLP), and Identity and Access Management (IAM)Scripting and automation skills using GAM (Google Apps Manager) and Google Workspace APIs (preferred) Kindly submit your applications for more details to be send to you.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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