About this role
We are looking for an experienced System Operations Support Engineer to support a banking technology environment.
The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations.
Key Responsibilities
Manage and monitor scheduled jobs and batch processing activities.Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or TivoliMonitor job execution and identify failed, delayed, or abnormal jobs.Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution.Ensure scheduled processes and application operations run smoothly.Perform daily operational checks and monitoring activities.Investigate operational incidents and support timely resolution.Maintain operational procedures, job schedules, and related documentation.Coordinate with application development, support, and business teams when required.Support incident, problem, and change management activities related to system operations.Mandatory Skills
Experience in System Operations / Application Operations SupportHands-on experience with Job Scheduling and Job ManagementExperience in job creation, configuration, monitoring, and maintenanceExperience with scheduling tools such as: JP1, TivoliSimilar enterprise job scheduling toolsStrong operational troubleshooting and monitoring skillsGood understanding of batch processing and scheduled jobsEnglish communication Mandatory