About this role
To greet Guests in a professional manner;To deal with Guest complaints and comments in an efficient and timely manner;To provide Guests with information of shipboard services, including information on ports;As each passenger checks in, ensure that:They are in possession of the proper documents for boarding;They are berthed in the proper cabin and correct key cards are distributed;Credit card registering and administration;To keep an accurate record and to follow up on lost and found items;AVO issuance and follow up;Keep inventory of office supplies;Conduct wake up calls for Guests;To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;To assist Guests with Disembarkation information and inquiries;To handle check in for embarking Guests and also assist Guests who may disembark in way ports;To assist the Chief Purser with Customs and Immigration paperwork when necessary;Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;To adhere to all Company Policies and Procedures, Manuals and Directives;Applying of charges to guest and crew shipboard accounts;To do additional duties in other departments (provision, luggage etc,.) as necessary. Hotel or Tourism School beneficial.Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;Previous experience in cash handling/accounting beneficial;Must be fluent in written and spoken English;Advanced German skills required, any additional language would be a plus;Excellent interpersonal and public communication skills;Must have very good administrative skills (proficient in Outlook, Word and Excel);Very good organizational skills are necessary along with the ability to multitask;Must possess ability to interact with all levels of people;Must be able to remain calm under pressure;Must be service minded with an outgoing, charming and friendly personality; Financial Responsibilities
To be cost conscious with the use of office supplies, printed materials and other consumables;To ensure that Company property is maintained properly and treated with respect at all times;Safety Responsibilities
To be familiar with the Ship`s Emergency Plan;To be aware of Safe Working Practices;Emergency Duties
To follow instructions noted on Safety Card;To participate in Guest/Crew Lifeboat Drills as per instructions;Other safety responsibilities, as assigned, but not limited to the above;Take part in safety drills. Team Communication and Meetings;
To attend orientation and training with the Purser Department every cruise;To communicate with the Assistant Purser and Chief Purser on a regular basis.