About this role
As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.
Your main responsibilities:
Manage driver inquiries across multiple channelsHandle complex and escalated cases requiring deeper issue understandingMonitor open cases continuously until resolutionIdentify when a case requires escalation to higher-level or specialized teamsEnsure a positive customer experience throughout all interactions, even in challenging situationsMaintain customer satisfaction levels in line with project KPIsThis position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).
You are a native/bilingual Dutch speaker;You have a good level of English (B2-C1) is required;You have at least 2 years of experience in Customer Service, Contact Center, Customer Relations or related positions;You have strong interpersonal skills with a persuasive and negotiation-focused attitudeand excellent communication skills;You have ability to assess and manage complex cases, with strong problem-solving skills;You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus. What we offer: 🎯
Permanent full-time contract (40 hours/week)Salary: €24,000 gross per yearHybrid work: up to 50% after training 🏠23 vacation days + 3 extra company days (26 total) 🌴MSX Bazaar employee discounts portalFlexible Compensation Plan (healthcare, transport, meal card, training)Multicultural work environment 🌍Training and development opportunities 📚Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.
MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.
#LI-Hybrid
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.