About this role
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
What you’ll do
Serve as the first point of contact for repair requests and technical questions from technicians. Provide technical support and remote guidance, using diagnostic best practices and OEM procedures. Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken. Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria. Escalate unresolved or complex cases to Level 2 support with complete, structured case information.Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools. Support and guide repairs for OTA updates and basic troubleshooting for software updates.Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates. Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.Contribute to continuous improvement by following standardized workflows and proposing process improvements. What you bring
Strong experience in automotive diagnostics / technical support / workshop or field service Proven ability to fix complex electrical/electronic faults Hands-on use of OEM diagnostic tools Confidence reading wiring diagrams and technical documentation Experience working with workshops, engineering, or technical teams Ability to support and guide technicians Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledge
Modern vehicle systems: powertrain, ADAS, body electronics Networks: CAN / LIN / FlexRay Diagnostic methods: root cause analysis, guided diagnostics, flashing Language
Working proficiency in Portugees and professional English required (written and spoken) Additional European languages are a plus Working pattern and location
40 hours per weekMonday-FridayMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.