About this role
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
The position requires the willingness to travel throughout Italy.
What you’ll do:
Support dealerships and repairers on-site and remotelyDiagnose and resolve complex electrical, electronic, and drivability faultsUse OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterizationIdentify root causes using wiring diagrams and technical documentationSupport both individual cases and wider technical issues across fleetsCreate clear technical reports and case updatesCoach technicians and provide hands-on guidanceFeed recurring issues into continuous improvement Strong experience in automotive diagnostics / technical support / workshop or field serviceProven ability to fix complex electrical/electronic faultsHands-on use of OEM diagnostic toolsConfidence reading wiring diagrams and technical documentationExperience working with workshops, engineering, or technical teamsAbility to support and guide techniciansPreferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support backgroundTechnical knowledge
Modern vehicle systems: powertrain, ADAS, body electronicsNetworks: CAN / LIN / FlexRayDiagnostic methods: root cause analysis, guided diagnostics, flashingLanguage
Native Italian and working proficiency in English required (written and spoken)
Monthly work schedule: 3 weeks of travelling throughout Italy to solve complex vehicle issues and 1 week in the Rome officeCCNL Applicabile: Contratto del Commercio Terziario e Distribuzione ServiziRAL 36.000-38.000 EURMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.