About this role
the Food & Beverage Manager is responsible for overseeing the daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue through effective sales strategies, and maintaining operational efficiency. The Food & Beverage Manager ensures the highest level of guest satisfaction through quality service, staff training, and effective communication with other departments. The role includes responsibility for scheduling, inventory control, cost management, and compliance with all health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture.
YOUR KEY RESPONSIBILITIES:
Adopt an appearance and attire that reflects and reinforces the company’s brand image and service standardsComply with the company’s code of conduct, ethics, and all internal policies and proceduresPerform tasks as directed to support and contribute toward the achievement of business and operational goalsDeliver the highest levels of service with attention to detail, consistently exceeding guest expectationsEnsure all opening, mid, and closing procedures are properly completed in alignment with company standardsReview daily operationnal requirementsReview and update the restaurant’s food and beverage menu items regularlyEngage with guests throughout service to ensure satisfaction and immediate resolution of any concernsPrepare weekly staff schedules and monthly attendance reports; conduct daily briefings and regular team meetings to ensure effective communicationMonitor and manage operational budgets, control inventory, minimize costs, and analyze financial reports to ensure targets are achievedOversee the purchasing and receiving processes, ensuring accuracy and compliance with approved supplier lists and Company standardsGenerate ideas, plan promotions, and assist with implementing initiatives that drive revenue and guest engagementRecruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction and operational excellenceMonitor team performance, conduct regular performance reviews, and define KPIs and career development goalsProvide coaching and create personal development plans for team members to encourage growth and improve performanceSupport the Hotel Manager in developing and executing strategic business and marketing plans for the HotelWe will on occasion call for each individual in the team to perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES:
Communicate effectively, both verbally and in writing, to provide clear direction to the teamCommunicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Previous experience in a busy hotel environment is a must
This role requires a very hands on approach to deliver our outstanding Urban Breakfast concept along with bar operation and light food menu.