About this role
Primary Responsibilities & Skills:
Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required
Excellent computer knowledge and telephone skills, digital scan review preferred
3+ years previous experience in a dental profession preferred
Previous experience working in a sales or telephonic sales position
Must be a self-starter with strong initiative, assertiveness, and self-motivation with the ability to proactively identify opportunities, anticipate potential challenges, and effectively resolve customer concerns
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills
Previous experience in Microsoft Office and Hubspot preferred
Associate’s, Bachelor’s degree, or equivalent experience preferred
*All new hires will be required to pass our standard employee background check*
Hourly pay rate range of $26.44 - $28.84 + Commission Eligibility
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.