About this role
We are looking for an Online Customer Service Advisor to join our retail sales company - Mitsubishi Buy Online. The ideal candidate will provide Excellent Service to Mitsubishi Buy Online customers by handling enquiries, processing orders and managing the customer experience in a timely and efficient manner.
Due to the nature of the operation, the team run extended opening hours, meaning that you will need to be able to work outside of usual business hours, including evening and weekends.
Main Responsibilities Include:
To handle customer enquiries through all channelsTo accurately record all customer contacts and ensure that up-to-date records are available at all timesTo act as a point of contact throughout the customer process of ordering a vehicle through Mitsubishi Buy Online, managing all customer documentation and ensuring that the customer, the dealer and any relevant staff are updated as requiredTo administer orders, including the finance application process, vehicle registration, applying vehicle extras and any other miscellaneous tasks, working with dealers, third party suppliers and internal staff as requiredTo support the dealer network and retail stores in the delivery of excellent service to Buy Online customersTo liaise with internal departments and external companies to resolve any customer issues, working closely with internal Customer Services to appropriately hand over customer contact where requiredEssential Requirements for the Role:
GCSE Maths and English – minimum grade C or aboveGood working knowledge of Microsoft Word and ExcelPrevious experience in a customer facing roleExcellent written and oral communication skillsAbility to type 55WPM mistake-free (please complete an online test prior to this to verify - http://www.typeonline.co.uk/typingspeed_alpha_numeric.phpStrong customer service biasExcellent attention to detailActive listenerAble to prioritise duties and manage workloadMust be able to work outside of regular office hours, including evenings and weekendsDesirable Requirements for the Role:
Previous Customer Service experienceKnowledge of CCC systemsPrevious experience managing suppliers / business relationshipsSelf-confidenceAbility to remain calm under pressureOccasional / possible working away from home (e.g. training, product launches)Hold a valid UK driving licence at all timesBenefits include:
Employee car ownership scheme Discounted car purchase schemeGood pension contributionsPrivate healthcareEmployee Assistance ProgrammeCycle to Work schemeIncreased days holiday with length of serviceLife insuranceBonus schemeDining card & subsidised restaurant