About this role
Plans, prepares and documents service visits. As a Field Service Engineer at Miltenyi Biotec, you are in charge of your own calendar and planningConfirms instrument fault / diagnosis, ensures correct spare parts and tools are available, prioritizes, schedules and confirms appointment with customersManages own spare part car stock and measurement toolsOrders spare parts and maintenance kits, performs goods receipt and return to ensure correct stock inventory, performs periodical stock control inventory, ensures all calibrated measurement tools are within specificationsPerforms instrument installation, qualification, preventative maintenance, repair and upgradesPerforms intervention following available documentation / SOP, qualifies instruments following available documentation / SOP, reviews all activities with customers to ensure satisfactionConnects and works in close cooperation with customers, sales teams, technical support, field applications support, to ensure customer satisfaction and achieve business objectivesConstantly aligns with internal teams, ensures actions and customer communications serve the business objectivesMain territory is the Netherlands with occasional travel to Belgium Technical background and affinity and a degree in a relevant field (engineering, electrical engineering or related)Experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshootingExcellent computer networking, troubleshooting and communication skillsFlow cytometry and/or laser experience would be an added bonus, though not essential4 days at customer sites per week and 1 admin dayFluent in English (Dutch is a plus)The job requires daily travel to customer sites located mainly in The Netherlands and occasionally Belgium. Other travel may be requestedDriving license What we offer
Extensive initial training at our headquarters located in Cologne, Germany. Here you will be taught the ins and outs of our instruments by our in-house expertsPlenty of opportunities for development, learning how to service new instruments and new technologies. At Miltenyi nothing stands still and there is a constant influx of new instruments and technologies in need of experienced Field Service EngineersCompany carCross-border intercultural cooperation and short communication channelsA collegial corporate culture and flexible working hours enable time management on your own terms
Diversity is the bedrock of our creativity.
Our mission: To innovate treatments and technologies and tackle the world’s most serious health challenges. And that’s why we connect the dots –across various disciplines, linking different perspectives, skills, and abilities.
You and your talent are welcome here in our inclusive and collaborative environment. So come as you are. Regardless of gender, sexual identity, age, ethnicity, religion, or disability.
Become part of our team and focus on pushing the borders of medicine.
Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates).