About this role
Start date: 01.10.26
Duration: 12 – 24 Months
Working hours: 20 h/week, up to 37.5 h/week during lecture free period possible
As a Drop Shipment Expert, you'll play a pivotal role in ensuring smooth order processing and delivery operations. Your responsibilities include receiving and processing customer orders accurately and efficiently. You'll be responsible for monitoring order status throughout the order life cycle and proactively communicating with customers regarding updates, delays, or any challenges that may arise.
In addition to order processing, you'll also coordinate logistics, working closely with carriers, customers, and suppliers to ensure timely delivery of orders in the expected quality and quantity. This involves planning transportation routes, coordinating with external customs experts for international shipments, and ensuring compliance with regulations.
Responsibilities
Receive and process customer orders, providing proactive communication regarding order updates and challengesPlan transport and collaborate with carriers, customers, and suppliers to ensure On-time & In-full delivery.Coordinate with external customs experts to facilitate efficient export documentation for international shipmentsCollaborate with other departments to monitor and improve supplier and carrier service levelsDesign and analyze analytics of order processing metrics, transportation performance, and service level, providing insights and recommendations for continuous improvement You have achieved University Degree in Business Administration, Economics, or Engineering with focus on SCM or LogisticsYour experience in comparable position in the Wholesale, Retail, or FMCG industries is at least 2 years longIt is essential for you to have first-hand working experience with Transport management systemYou have working experience with top-tier ERP systems (Dynamics 365 or equivalent)Your advanced skills in MS Office programs, especially PowerPoint and Excel (Pivot tables; Macros) are desirableYou are passionate about customer service and understand how it can transform businessesYou are a team player and can successfully blend-in to international team environmentYour strong and emphatic personality, coupled with excellent communication skills empower you to positively influence stakeholders involved in your daily activitiesWork in modern supply chain requires to cope with pressure and continuously prioritize – you are master of bothYou are fluent in English (vocal and written) and additional European language will be your advantage What We Offer:
Work-life balance: Flexible working hours - up to 20 working hours/week - with the option of mobile working in agreement with your line manager, prorated holidays earned based on your contract and working time.Mentoring for the duration of your contract (max. 2 years).Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.