About this role
Serve as a subject matter expert (SME) for the Endur ETRM system, providing hands-on support, analysis, and operational stability across the trading technology landscape.
The role ensures timely issue resolution, reliable End-of-Day (EoD) execution, and high-quality user support for Front Office, Product Control, Risk, and Operations teams — contributing directly to efficient and controlled trading activities.
Investigate and resolve L1/L2 incidents and service requestsProvide on-site support to Front Office, Product Control, and other stakeholdersAnalyse and troubleshoot complex ETRM-related issuesRecommend and implement approved fixes or workaroundsCollaborate with developers and project teams on sustainable solutions delivered as L3 or project work.Maintain documentation for end usersIdentify and propose performance and stability improvementsParticipate in testing, release validation, and post-implementation support 2–5 years experience supporting ETRM systems (Endur expertise required)Strong understanding of trade lifecycle processes (Front to Back)Hands-on experience with Endur configuration, workflows, and troubleshootingBasic familiarity with SQL, OpenJVS scripting, or other Endur integration tools is an advantageExcellent problem-solving and stakeholder communication skills Competitive remunerationWorking in a dynamic international teamHigh degree of responsibility and independenceFriendly and modern working environment