About this role
Own METI IT application operations, stability, and service deliveryLead and manage the IT Application Operations / ETRM support teamEnsure successful execution of End-of-Day (EOD) and batch processingProvide Level 1 and Level 2 (L1–L2) application supportAct as primary escalation point for IT-related application incidentsManage third-party vendors and offshore support partnersMonitor and improve platform availability, performance, and operational KPIsCoordinate incident, problem, and change management activitiesEnsure appropriate runbooks, documentation, and operational controls are in placePartner with the Head of Business Operations to support business-led change Strong experience supporting enterprise trading or financial systemsHands-on knowledge of Endur or similar ETRM platformsProven experience working in cloud architecture (Azure)Proven experience leading application or production support teamsStrong understanding of IT service management (incident, problem, change)Experience managing vendors and offshore delivery modelsAbility to operate under pressure in time-critical trading environmentsStrong communication skills across technical and business stakeholdersStructured, control-focused mindset with attention to operational risk Competitive remunerationWorking in a dynamic international teamHigh degree of responsibility and independenceFriendly and modern working environment