About this role
Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly appliedProvide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availabilityOperate the shared email inbox(es) to assure organization, delegation and timely responsesExecute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notificationsUtilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirementsWork closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveriesProactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement Work experience in Customer Service and Order Management within an office based environmentKnowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)Experience with an ERP system (e.g. SAP)Very good English skills (spoken and written) and strong communication skillsAbility to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environmentThis is a 100% onsite role - a requirement is to be onsite every day of the work week Benefits we offer:
A vibrant, fast‑moving culture where new ideas are encouraged and celebratedReal growth opportunities within a globally successful business that’s scaling rapidlyUp to three weeks of PTO in your first year, plus 12 paid company holidaysA comprehensive benefits package including medical, dental, vision, Life/AD&D, Short‑ and Long‑Term Disability, and optional Identity Theft and Legal Protectionmedmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salaryAdditional non‑elective 401(k) contributions paid quarterlyHealth Savings Account with dollar‑for‑dollar company matching based on coverage levelFlexible Spending Account (FSA) optionsEmployee Assistance, Health & Wellness Programs to support your well‑beingFlexible working hoursAccess to exclusive discounts on shopping, entertainment, and lifestyle perksA workplace committed to diversity, inclusion, and equal opportunitymedmix is an equal opportunity employer, committed to the strength of a diverse workforce.
93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!
All information will be kept confidential according to EEO guidelines.