About this role
Join our team as a Provider Lead and play a key role in building, supporting and optimising our healthcare provider network. This role is ideal for a relationship-focused professional who enjoys stakeholder engagement, account management, problem-solving, and driving continuous improvement.
Key Responsibilities
Lead the onboarding, maintenance, and optimisation of the provider network.Develop and manage relationships with key providers and stakeholders.Conduct provider performance reviews and identify improvement opportunities.Provide training and support on products, services, and digital platforms.Manage provider and customer escalations and ensure timely resolution.Maintain provider records, reports, and network data.Gather feedback from providers and customers to enhance service delivery.Support provider strategy initiatives and continuous improvement projects. Tertiary qualification within health, or related discipline is preferredStrong stakeholder management skills, with demonstrated ability to build and sustain collaborative relationships to support service delivery and business outcomeKnowledge of Cogent products and services preferredCompetent in the use of Microsoft Office suite and working knowledge of CRM softwareHighly organised and outcome focusedExcellent communication, presentation, and stakeholder management skillsStrategic thinker with a proactive and results-oriented approach to problem-solving Be part of the MedHealth group, where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to www.medhealth.com.au for further details.
The benefits we offer:
Employee initiatives for health insurance, fitness and travel perksExclusive employment discount programHealth, Wellness & Financial wellbeingHybrid working arrangementsNovated leasing and specified salary sacrificing Paid parental leave (criteria applies)Purchased leaveHybrid working arrangementsClose to public transportOur culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun! Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
A full position description is available upon request from HR on [email protected]
** We will not be able to support international applicants for this role.
#Cogent Thinking
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.