About this role
We are seeking a detail-oriented and efficient Digital Print Specialist / Center Associate to join our team in Grundy, United States. In this role, you will be responsible for operating digital printing equipment, managing print projects, and providing exceptional customer service in our print center.
Operate and maintain digital printing equipment to produce high-quality printsPrepare files for printing, including layout, color correction, and prepress tasksManage multiple print projects simultaneously, ensuring timely completionAssist customers with their printing needs, providing guidance on materials, finishes, and designPerform color management and calibration to maintain consistent print qualityHandle cash transactions and maintain accurate records of orders and inventoryTroubleshoot and resolve printing issues as they ariseMaintain a clean and organized work environmentStay up-to-date with industry trends and new printing technologies
The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.
Must be able to work at least 2 days a week. Were open on the weekend Friday-Sunday
The pay for the job is commission the commission rate starting out is 30% once we see that your able to do the work needed and bring in customers we will do a 50/50 split commission
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiriesCommunicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadershipEmpathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experienceTakes ownership of customers’ packing, shipping, and/or print problems and offers viable solutionsPackages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contentsManages the logistics of small to medium projects, follows through to completion, and updates all parties as neededProduces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PCOperates all equipment, software, and devices in an expert fashion and is willing to teach othersPrioritizes and optimizes the work load to streamline the production flowFrequently multi-tasks while maintaining extreme attention to detail and high quality controlMaintains a clean, organized, and safe working environmentMay open and/or close the store and perform end-of-day accounting, etc.Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used servicesWorking with a sublimation printerWorking with HTV, 651 for decals
Proficiency in operating digital printing equipment and related softwareStrong knowledge of various print materials, finishes, and production processesExcellent color management and calibration skillsExperience with file preparation and prepress techniquesProven customer service skills with a customer-focused attitudeAbility to work efficiently in a fast-paced environmentStrong attention to detail and organizational skillsProficiency in Microsoft Office and Adobe Creative Suite1-2 years of experience in digital printing or a related fieldHigh school diploma or equivalent required; Associate's degree in Graphic Design or related field preferredUnderstanding of print industry standards and best practicesAbility to lift up to 50 pounds and stand for extended periodsHigh school diploma or GED requiredOne year of customer service experience required (more preferred)One to two years of experience or a two-year degree in graphic design or a related fieldStrong computer skills, including Microsoft Office and Adobe SuitesKnowledge and application of printing conceptsGood communication and people skillsStrong analytical and math skillsHighly organized and detail orientedGood project and time management skillsAble to work and complete tasks independently in a quick turn environmentAble to work collaborativelyHigh energy levelPrompt, reliable, and responsibleAble to lift 40+ poundsUsed Cricut cutter All your information will be kept confidential according to EEO guidelines.
Must be able to work at least 2 days a week. Were open on the weekend Friday-Sunday
The pay for the job is commission the commission rate starting out is 30% once we see that your able to do the work needed and bring in customers we will do a 50/50 split commission