About this role
Role purpose, accountabilities, experience, knowledge, and skills
This is a permanent role reporting to the T&DS Data Office owner.
The T&DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.
The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams.
Key responsibilities
Act a Salesforce technical expert within the Business team.Ensures software applications meet technical and functional requirementsEnsures compliance with application standards, good business practices and group processesEnsures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)Executes and manages tests campaign (Integration + No regression test)Support Business team in UAT final testWrite application documentation (design document, user guide, specification, tests document, etc.)Influences foster decision-making with the domain of expertiseLeads application project deployment Release note, MEP, Post MEP controlsCollects and documents functional requirements from Business TeamTransforms the requirements into a solution with Third partyEnsures compliance with T&DS standardsProposes improvement ideasManages the integration of vendor tasks and tracks and reviews vendor deliverablesEnsures handover to operation team (Support team). Education: Bachelor’s degree in business, Information Technology, or a related field. A Master’s degree is a plus.Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems.CRM Platforms: Strong experience with Salesforce CRM platforms; APIs normsAnalytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.Project Management: Knowledgeable in CRM projects, using methodologies like Agile.Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences.Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems. Candidates should be based in Ile-de-France region
Hybrid work 50%