About this role
The Independence Support Analyst supports the Network’s independence and compliance processes by providing technical assistance, troubleshooting issues, and performing basic data analytics under supervision. This role is ideal for early‑career professionals seeking experience in compliance operations, technology support, and global collaboration.
Scope of Responsibilities
Day-to-day OperationsManage day-to-day WeCheck support tickets (WeCheck is the Network’s internally developed independence check tool)Ensure timely resolution of tickets by following established protocolsMaintain accurate documentation of issues, troubleshooting steps and final resolutionCompliance SupportAssist Country Acceptance Officers (Group) / Acceptance Team (US) with guidance and data collection to ensure adherence to international independence standardsDocumentation & TrackingRecord all support requests, escalations and actions taken in the tracking system, ensuring accuracy and completenessMaintain organized documentation to support auditability and process consistencyCross-functional CollaborationWork with global teams across regions and time zonesLearn to communicate effectively in a multinational, cross-cultural environmentParticipate in the deployment of the Network independence compliance tool, including testing of new tool functionalities prior to releaseData AnalyticsPerform basic data analysis to support trend identification, recurring issue detection and potential improvementsAssist with preparing summaries or reports under supervision Master's degree (Bac+5) and at least 1 year post degree professional experience Basic data analysis skills (Excel, trend identification)Ability to follow established protocols and proceduresAbility to document issues clearly and accuratelyAbility to recognize when to ask for guidance or escalateAbility to learn new systems (ServiceNow, Jira, Power BI)Strong problem-solving, analytical and critical thinking skillsClear and professional verbal and written communication skillsStrong organizational and interpersonal skillsHigh attention to detailAbility to work in a structured, process-driven environmentAbility to work independently and collaboratively across teams and culturesProficiency in Microsoft Office applications (Excel, Word, Teams, Outlook)Possess strong technology skillsWillingness to learn new systems and toolsAbility to occasionally travel domestically and internationally