About this role
We are seeking a motivated and commercially driven Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience.
As a Key Holder, you will act as a brand ambassador and role model for the team, supporting daily operations and taking ownership of the concession in the absence of management.
Key Responsibilities
Sales & Client Experience
Deliver exceptional, personalised service in line with luxury retail and Harrods standards
Achieve and exceed sales targets and KPIs
Build and maintain a strong personal client base through proactive clienteling
Develop long-term relationships to drive loyalty and repeat business
Provide expert styling advice and product knowledge
Leadership & Team Support
Act as Manager on Duty when required
Lead by example in sales, service, and professionalism
Support and motivate the team to achieve concession targets
Assist with onboarding and mentoring new team members
Operations & Store Standards
Support opening and closing procedures and ensure store security
Maintain exceptional visual merchandising and boutique standards
Support stock management, replenishment, and deliveries
Ensure compliance with Harrods and brand operational procedures
About You
Essential
Previous experience in premium or luxury retail
Strong sales track record and client-focused approach
Excellent communication and interpersonal skills
Professional, reliable, and trustworthy
Strong organisational skills and attention to detail
Desirable
Experience working within Harrods or luxury department store environment
Previous senior sales or supervisory experience
Clienteling experience
What We Offer
Opportunity to work within Harrods, a world-leading luxury environment
Career development within Marella and Max Mara Fashion Group
Competitive salary and benefits
Supportive and collaborative team environment