About this role
Process internal physical post including cheque payments.Mailbox management across a variety of mailboxes, both internal and external.Progress customer lettering requirement aligned to inbound/outbound post and email requests.General loan administration such as issuing mortgage statements, redemption statements and updating profilesPerforming QA on colleagues’ outputs to align with the four-eye process for manual lettering and system amendments where other team members perform this role.Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreementsConsistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk.Ensure all company processes and procedures are carried out within appropriate timeframes. Previous loan servicing or banking experience preferableRelevant APA qualification welcomeExcellent communication skills, both written and verbalAttention to detail and accuracyMaintaining good interpersonal relationshipsPositive engagement with change initiativesConsistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activityAbility to react and deal with change in a fast-moving environmentProven abilities working with word, excel, power point tools to support outputs for approval/reviewWorking as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required D&I statement