About this role
IT related issues both hardware and software (systems Administrator)Troubleshoot/upgrade existing operational environment consisting of workstations running Windows Win 7, XP associated servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software Support of peripheral devices include PDA’s, Blackberry hand held devices and printers Work with Network Operations Center to troubleshoot complex LAN/WAN issues Work as a member of a large team and use established standard operating procedures in the conduct of daily duties Coordinate with senior technical personnel to ensure problem resolution and user satisfaction Install or monitor enterprise installations of new software releases and system upgrades May evaluate and install patches, and resolve software related problems Maintain data files and monitor system configuration to ensure data integrity Utilize software such as Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Knowledge and skills: Intermediate knowledge of backup software and hardware Intermediate knowledge of the latest Network Operating Systems and hardware Intermediate knowledge of Active Directory, Exchange and Enterprise Exchange / Messaging Software please email word copy of resume to
ensure it has your contact information, and phone number to reach you.