About this role
We are seeking a detail-oriented and efficient Field Service Technician to join our team in San Francisco. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing various equipment at customer sites, ensuring optimal performance and customer satisfaction.
Perform on-site installation, maintenance, and repair of industrial equipment, HVAC systems, or relevant technologyConduct thorough diagnostic tests to identify and resolve technical issues efficientlyProvide clear explanations and instructions to customers regarding equipment operation and maintenanceMaintain accurate records of service calls, repairs, and parts usedManage time effectively to meet service level agreements and customer expectationsCollaborate with the technical support team to troubleshoot complex issuesAdhere to safety protocols and company procedures at all timesStay updated on the latest industry trends, technologies, and best practices Associate's degree in Electronics, Engineering Technology, or related field2+ years of experience in field service or a related technical roleStrong technical troubleshooting and problem-solving skillsProficiency in using diagnostic tools and softwareExcellent customer service and communication skillsAbility to manage time effectively and work independentlyKnowledge of industrial equipment, HVAC systems, or relevant technologyRelevant technical certifications (e.g., CompTIA A+, Network+) preferredValid driver's license and clean driving recordPhysical ability to lift and carry up to 50 lbsWillingness to travel within the San Francisco area All your information will be kept confidential according to EEO guidelines.