About this role
Mission:
The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VP’s of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.
Duties Include:
Owns in bidding process for projects including full understanding of project costs and feasibility.Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunitiesActively network within existing client contacts for any new business/prospectsOrganizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communicationsConsulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomesDiplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibilityCollaborates with partners and vendors to ensure seamless project executionAct as the liaison between Sales and Project Managers on all projectsLight travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities Bachelor’s degree or equivalent work experience required.No prior professional experience required; recent graduates are encouraged to apply. Market research experience is a plus but not required.Experience in healthcare market research is a plusExceptional ability to multi-task and prioritize requestsStrong relationship building and customer service skillsMust have excellent verbal and written communication skillsSolid time management skillsBe able to problem solve and seek answers and resolutions to daily issuesStrong self-discipline and organizational habitsExcellent presentation skills Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
Health and DentalLife, Accident and Disability InsurancePrescription PlanFlexible Spending Account401k Plan and MatchPaid Holidays and VacationSick Days and Personal Day*M3 reserves the right to change this job description to meet the business needs of the organization
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