About this role
Essential Duties and Responsibilities of Fieldwork Coordinator:
The fieldwork coordinator responsibilities listed below are inclusive but not limited to
Support and execute sampling and fieldwork plan as agreed with Project Manager, including screener review for allocated projectsExecute end to end project related tasks which include (but not exclusively) link setup, link testing, language requests, custom recruitment activities, set up, quality checks and delivery of study invitations via custom tools and manage exclusion listsManage reminder campaigns in line with respective divisional guidelinesHandle incentive management of group panel resources strictly adhering to laid out guidelines/matrix of each divisionEnsure projects and tasks allocated are completed in line with timelines stipulated by the client/PMSetup or review Dynamic Audience on allocated projects to ensure that relevant sample is invitedAddress Project Managers and other stakeholders’ requests in timely mannerAttend meetings (IKO/KOC) with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understoodTakes notes and fill checklists during key meetings and share them with the attendees afterwardsBuild, update and track customized fielding plans for all projects as neededProactively seek alternative fieldwork strategies and find solutions to address response ratesTrack, monitor and report on custom recruitment performanceAlert the Project Manager of a project when a fieldwork strategy is failing, when the project is getting off track or there is a quality concern, and work together to find alternative solutionsDesign and request multichannel recruitment methodologies (custom recruitment) for allocated projects, which could include (but not exclusively) email campaigns, calling, mining, SMS services, and Social MediaAssist with training to new team members and participate on process changes/decisions when requestedSetup, Manage and control of the partners on quantitative/qualitative projects throughout the life cycle of the project, ensuring that M360 achieves and exceeds client’s expectationsHave an excellent understanding of the MRS platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverabilityAct as back up fieldwork coordinator when the assigned person is off/absence and provide support to PMs as needed Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experienceStrong Knowledge of Excel, Word, and any programming language would be added advantageAdaptability, flexibility and the ability to work under pressureStrong organizational and communication skillsCommitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high“As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.Willing to work in Office and US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM) Candidates must be willing to work in Office and US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM)