About this role
Opportunities & Exposure
1. Drive process optimization in Claims Management
Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line toolEnhance communication & marketing of new toolSupport roll-out of tool to new sites within APACProvide training to internal & external team within APACIdentify improvement areas and develop actions plan with project committee to reduce claims2. Drive improvement in data quality management
Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer’s expectationPerform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing toolsInitiate corrective actions for procedural or process deficienciesDevelop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI’s and actions plan Requirements
Able to commit 6 months of internshipAnalytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)Good interpersonal, communication and presentation skillsStrong Project Management and Change Management skillsContinuous improvement oriented, open minded & Team playerCustomer and result oriented