About this role
The HR GBS Specialist - Employee Lifecycle Services & Payroll (China) is responsible for delivering end-to-end Employee Lifecycle services and Payroll operations for the China portfolio within the Asia Hire to Retire (H2R) Shared Business Services organization.
The role supports employees, managers and HR Business Partners throughout the employee lifecycle by delivering accurate, timely and customer-focused HR operations while ensuring compliance with global standards and China employment requirements. Working closely with other H2R specialists, the position contributes to service excellence through process standardization, knowledge management, continuous improvement and effective collaboration across the Asia Shared Business Services organization.
Main Responsibilities
Employee Lifecycle Administration
Deliver end-to-end Employee Lifecycle services for the China portfolio, including:
Employment data maintenance in WorkdayProcessing employment changesEmployment contract preparation and amendmentsEmployee document management and retentionLeave administration, including family leave and sick leave processingProcessing employee status changesEmployee record updates and validationsEmployee documentation and correspondenceOffboarding administration and documentationExit process coordinationEmployment certificate preparationHR compliance documentationEmployee file maintenancePayroll Operations & Reporting
Deliver operational support across China Payroll processes, including:
Payroll validation and reconciliationPayroll application and payment processingPayroll vendor coordinationIndividual Income Tax (IIT) administrationPayroll, headcount and employment cost reportingStatutory, internal and external reportingVendor invoice and payment processingPayroll SOP and controls documentationPayroll compliance and audit supportPayroll governance and process improvementBenefits Administration:
Deliver operational support across global and local Benefits processes, including:
New hire benefit enrolmentLife event administrationAnnual enrolment campaignsEligibility validationBenefits documentation reviewEmployee benefit inquiriesVendor coordinationBenefits reportingVendor invoice and payment processingSurvey data preparationStandard benefits case managementEscalation of non-standard benefit casesEmployee Case Management
Provide operational support for employee and manager inquiries by:
Managing HR service requests and casesResolving standard Employee Lifecycle inquiriesCoordinating with HR Business Partners and Centers of Excellence on non-standard casesEnsuring timely communication and resolutionEscalating complex or policy-related cases where appropriateIdentifying recurring issues and recommending process improvementsOperational Excellence
Support operational excellence by:
Identifying opportunities to simplify Employee Lifecycle processesImproving service quality and consistencySupporting automation initiativesStandardizing operational practicesContributing to knowledge sharing across the Asia H2R teamSupporting implementation of process improvementsProcess Documentation & Knowledge Management
Support the Employee Lifecycle process framework by:
Updating local work instructionsContributing to Standard Operating Procedure (SOP) improvementsMaintaining Knowledge ArticlesDocumenting approved China process variationsSupporting knowledge transfer and cross-training activitiesEnsuring operational documentation remains current and audit-readyGovernance & Compliance
Support operational governance through:
Monitoring Employee Lifecycle SLAsSupporting KPI reportingEnsuring compliance with approved global processesSupporting audit readinessIdentifying operational risksEscalating exceptions requiring policy interpretation or legal reviewBuddy Responsibilities:
Primary Buddy:
H2R Specialist, Employee Lifecycle Services (China)
Responsibilities include:
Knowledge sharing.Mutual operational support.Supporting process changes.Emergency support may be provided for China Talent Acquisition with the purpose of operational excellence and knowledge build and expertise.
Decision Making:
Has authority to:
Prioritize Employee Lifecycle activities within the China portfolioResolve standard Employee Lifecycle cases independentlyRecommend operational improvementsRecommend updates to local work instructions and Knowledge ArticlesEscalate complex employment, compliance or policy matters requiring specialist reviewContribute to continuous improvement initiativesExperience
3-5 years of experience in HR Operations, Employee Lifecycle Administration and China Payroll within a multinational organizationExperience managing end-to-end employee lifecycle transactionsExperience working with Workday or comparable HCM platformsExperience supporting employee case management and HR service deliveryExperience supporting China HR operations or China employment practices is highly desirableExperience within a Shared Services or Global Business Services environment is preferredDemonstrated ability to manage multiple priorities while maintaining accuracy and excellent customer service.Education
Bachelor’s degree in Human Resources, Business Administration, Law, Psychology or a related field, equivalent experience will also be consideredLean, Six Sigma or HR certifications considered an advantageLanguages:
Fluent Mandarin Chinese (spoken and written)Fluent English is an advantageTechnical/ Functional skills:
WorkdayHR Case Management SystemsMicrosoft OfficeAdvanced ExcelDocument Management SystemsProcess DocumentationKnowledge ManagementOperational ReportingEmployee Data ManagementOther Competencies
Demonstrates a customer-focused approach and a genuine commitment to delivering a positive employee experience through accurate, responsive and high-quality HR service delivery. Builds trusted relationships with employees, managers and HR stakeholders through collaboration, professionalism and effective communication. Takes ownership of assigned responsibilities, exercises sound judgement and maintains a high level of accuracy, confidentiality and attention to detail. Proactively identifies opportunities to improve processes, supports colleagues through knowledge sharing and cross-training, and adapts effectively to changing business priorities while contributing to a culture of continuous improvement and operational excellence.
Staff:
No direct reports
Interactions/ interface
Builds and maintains effective working relationships with the Asia Service Delivery Lead, HR Business Partners, Local HR teams, HRIS, Payroll, Global Process Owners and Centers of Excellence to ensure efficient and compliant Employee Lifecycle service delivery. Collaborates closely with the China Talent Acquisition Specialist to provide a seamless transition from candidate to employee and partners with internal stakeholders to resolve operational issues and continuously improve employee experience. Where required, works with external service providers and government authorities in support of employment administration and compliance activities.
Job challenge
Contributing and developing expertise to the delivery of high-quality HR services in a dynamic, collaborative, and process-driven environment.
Work environment and Additional information:
Corporate office environment
Additional Information for the job
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits
Competitive salary and benefitsHybrid work available (not applicable to all roles)Pension contributionsAccess to Training and Development Access to Concierge Partnerships Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us