About this role
Key Responsibilities
Issue and book documents and invoices in the FO system. Ensure all operations and commercial contracts are properly maintained and updated. Follow up on claims and outstanding payments. Liaise with the logistics team to control documentation and ensure timely dispatches. Coordinate with the finance team to ensure accurate accounts receivable management. Upload and validate payment information in the BO system. Participate in knowledge transfer processes, including the preparation of SOPs and task transition documentation. Provide cross-functional support for tasks migrated to the SBS team from other platforms or regions. Required Skills and Competencies
Strong orientation to customer service, both internal and external. Ability to work as part of an integrated team, demonstrating collaboration, initiative, and accountability. Problem-solving skills with the ability to escalate issues appropriately. Continuous improvement mindset, with an eye toward optimizing processes and proposing new ideas. Strong interpersonal and communication skills. Motivation for professional development and a proactive attitude toward goal achievement. Advanced proficiency in English (written and spoken). Solid organizational and time management skills. Educational and Professional Requirements
University degree or ongoing studies in Business Administration, International Trade, or related fields. Experience in administrative, commercial, or customer service roles is desirable. Familiarity with ERP systems (e.g., FO, BO, SAP) is a plus.