About this role
As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.
What you’ll do
Work with the Customer Service team on specific order support projectsOrganizing and dispersing customer inquiriesEnsure order specific requirements are promptly communicated to appropriate departmentsPrepare and provide documents based on customer requests.Ensure orders are correct and up to dateIdentify improvement opportunities and participate in establishing the department's performance metrics and CI programs College Diploma in science, business or customer serviceCommercial experience working in customer service or similar roles preferredExperience using an ERP system such as Service Cloud would be an asset What we offer (US based-employees):
Competitive compensation with strong bonus programComprehensive medical, dental, and vision benefits for employees and dependentsFSA/HSA Pre-tax savings plans for health care, childcare, and elder careVoluntary Accident, Critical Illness and Hospital Indemnity programs401(k) retirement plan with matching employer contributionCompany-paid short- and long- term disability, life insurance, and employee assistance programPet Insurance for our furry friends8 weeks of Parental Leave for qualifying life eventsPTO that begins immediatelyTown Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
PASSIONCURIOSITY INTEGRITYBRILLIANCERESPECTEQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
This position requires current U.S. work authorization. We are unable to sponsor or assume sponsorship for temporary visas (including H‑1B, H‑2B, OPT, O‑1, TN)
For more information about LGC, please visit our website www.lgcgroup.com
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