About this role
Key responsibilities
Manage the local Baking Center team
training & baking skill developmentcontinuous evaluation and optimization of the performance & personal efficiency (reporting, technical competencies, involvement) of the teamset & evaluate annual objectives for the team members (annual review)be involved in salary reviews & negotiationsparticipate to the recruitment of new Baking Center staff or technologist for the sales team
Manage the local Baking Center activities
operative (short-term) and strategic (long-term) planning of the Baking Center activities & its resourcesbudget responsibility (OPEX & CAPEX, preparation & monitoring)suggest (technical) investments or replacements when neededreceive and operate requests of the other departments (e.g., Marketing, Sales, …) or customers & transfer these requests into planning & activitiescollect & evaluate feedback from team members, colleagues, and customers to continuously improve the quality of the activities
Technical development and services
manage technical support organization for internal & external customers (troubleshooting, product launches, starting help, recipe creation)if requested visit customers in their facilities to provide technical assistanceparticipate & conduct technical seminars and trainingsprepare cost-in-use and recipe cost calculationsquality control in collaboration with quality management
Market observation & trends monitoring
CRM – report & evaluate relevant customer information (observed during visits or receptions) to sales team and Regional BC Managermonitoring of changes in consumer habitsobserve and report competitor’s activitiesproviding & organizing samples of new competitor’s products to be benchmarkedreporting this information within his/her organization
New Product Development & Innovation
suggest possible evolutions of local product range & marketing mix in accordance with market trends, innovations, customer & consumer needsregular exchange with & participation in regional networks & communities (APAC BINK) to gather information about new regional & international products & services (LINT <-> APAC <-> subsidiaries)in case of no local product development, organize regular contact with production plants & formulation centers to get to know about new locally developed products & services (min. once per year with the main collaborators)organize & conduct baking trials on these new products
Reporting
about Baking Center activities (visits, receptions, trainings, customer relation, market observations, projects & baking trials) to…to local line manager according to local interval & proceduresto Regional BC Coordinator on quarterly basiscollect & report the BC KPI according to LINT procedure monthly
Other responsibilities:
supervise the proper technical condition of the Baking Center facility and equipmentcontact with authorities and enforcement of the relevant legal provisionsmaintain contacts with third parties (e.g. institutes, raw materials suppliers, associations, equipment producers, know-how suppliers, educational institutions, …)adherence to hygienic and safety rules Education and experience
Bachelor’s degree in food science, cereal science etc. Master, PhD preferred (everything in combination with bakery education/experience)Minimum 5 years experience with working in leading position in a bakery or a comparable industryFluent English in writing and speaking
Knowledge
Management – specialistFinance – juniorDevelopment – juniorSensory Analysis – juniorBaking Theory – specialistBaking Practice – specialistProject Management – specialistClient Relation – specialistTraining skills – specialist
Technical skills
managing skills and interest to drive a team on a short term horizon (baking test requests, visit requests, reception requests, …) and medium term horizon (market observation, product validation & development, new raw material and technology identification, …)baking experiencemanagement including HR, projects, materials and financeability to operate reporting in accordance with responsibility in these domainscustomer orientation (representation of Lesaffre’s interest in the bakeries and of the bakers in the Lesaffre organization)planning and organization experience regarding events (baking tests, demonstrations, …), projects and staff while respecting resources, the expected deliverables and deadlinesinternal and external networking skillscommunication skills to be comfortable in communicating with multi-disciplinary interlocutors in national and English language
Managerial & Behavioral Skills
Coach – Able to communicate, promotes career development, encourages initiative, promotes team spirit, works alongside team, shows respect, able to listen and to show empathyPioneer – Able to encourage innovation, is open to change/new ideasVisionary – Able to motivate teams by working on meaningful projectsEntrepreneur – Able to create and organize a team, encourages responsibility, able to make decisions, able to undertake proactive and responsive actionsAchiever – Able to drive performance, able to work in the field, sets high targets for self and team, shows enthusiasm and competitive spiritGlobal Company Player – Able to make decisions, promotes cooperation, is customer oriented and ensurestop quality service, able to work with others on cross-functional projects, shows transparency and Group spiritManager – Is stable and open-minded, strives for personal development
Other Skills & Knowledge
Sense for accuracy and details (meticulous)Strong organization and communication skillsOpen minded and flexibleFree thinkingAnalytical skillsSystematicWide range of knowledgeCreativity Lesaffre Values
Know, understand and demonstrate the Lesaffre values of
TRUST, ENTREPRENEURSHIP, PASSION, HUMILITY, AND RESPECT with work colleagues and business partners.