About this role
Position Overview
The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.
Key Responsibilities
Infrastructure Maintenance & SupportMonitor and maintain servers, networks, and storage systems.Perform routine system checks, backups, and updates.Troubleshoot and resolve hardware, software, and network issues.User SupportProvide technical assistance to staff on infrastructure-related issues.Respond to support tickets and escalate complex problems when necessary.Train users related best practices for IT systems and security.System AdministrationManaging user accounts, permissions, and access controls.Ensure patch management and system updates are applied regularly.Maintain documentation of infrastructure configurations and changes.Network & SecurityManaging control on network performance and implement improvements.Managing firewall, VPN, and security system management which deployed in local end market.Leading compliance related IT security policies and standards.Project SupportAssist Center of Expertise in IT infrastructure upgrades, migrations, and deployments.Collaborate with regional/group IT teams on new technology implementations.Managing disaster recovery planning and testing with userLeading hyper-care system implementation as part of change management Qualifications
Bachelor’s degree in information technology, Computer Science, or related field.3–5 years of experience in IT support or infrastructure management.Knowledge of:Windows/Linux server administrationNetworking (LAN/WAN, TCP/IP, DNS, DHCP)Virtualization technologies (VMware, Hyper-V)Cloud platforms (Azure, AWS, or equivalent)Strong troubleshooting and problem-solving skills.Good communication and teamwork abilities.English is a mustPreferred Skills
Experience with IT tools (e.g. Checkpoint, SASE, O365)Familiarity with ITIL practices.Knowledge of cybersecurity principles.Ability to work under pressure and manage multiple tasks.Working Conditions
Based in the IT department, supporting all business units.May require occasional after-hours or weekend work for maintenance.On-call availability for urgent infrastructure issues. Lesaffre Values
Know, understand, and demonstrate the Lesaffre values of
TRUST, ENTREPRENEURSHIP, PASSION, HUMILITY, AND RESPECT with work colleagues and business partners.