About this role
Franchise Retail Strategy & Channel Growth
Develop and execute the national Franchise Retail growth strategy aligned to Group objectivesScale the Retail footprint while protecting unit economicsDrive sustained productivity uplift across the franchise networkEnsure long-term channel sustainability and margin discipline.Inspirational Network Leadership
Lead and coach State Managers to build high-performing, growth-oriented teamsBuild strong, trusted partnerships across the franchisee networkFoster a culture of accountability, collaboration and customer excellenceAct as a visible and credible leader across the Retail channel.Performance & Commercial Accountability
Own Retail P&L and operating budgetMonitor productivity metrics (lodgements, DPH, conversion, attachment)Drive structured business planning and disciplined performance managementEmbed data-informed leadership supported by our Agentic platform.Operating Model & Innovation
Lead adoption of agent-assisted leadership tools to increase decision velocityChampion the integration of Retail within the Find–Buy–Own ecosystemDrive alignment between retail and broader distribution functions.Leadership
Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.Demonstrate cabinet solidarity and executive presenceLead with integrity, accountability and long-term growth focus.Key Measurements
Retail revenue and contribution marginFranchisee productivity and settlement growthNetwork headcount growth and retentionState-level NPS and engagementCampaign adoption and product penetrationBudget performance and cost management. We’re looking for an established industry leader who brings:
Deep experience across mortgage broking, lending, aggregation, franchise networks or retail financial-services distributionStrong credibility and established relationships across brokers, franchisees, lenders and industry stakeholdersA proven track record of growing networks through broker/franchisee recruitment, retention and productivityDemonstrated success improving franchisee performance, network engagement and sustainable commercial growthStrong commercial leadership, including ownership of a significant P&L and accountability for revenue, margin and costThe external presence and industry profile to credibly represent Aussie with partners, franchisees and the broader market from day oneExperience leading large, geographically dispersed teams and building trusted relationships across a networkThe ability to use data, technology and new ways of working to drive better commercial and customer outcomes Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:
A vibrant, relaxed, yet professional culture.Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.An additional week’s Loyalty Leave each year after reaching 3 years’ service.Wellness initiatives with a strong focus on psychological safety.We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.
This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.
Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!
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