About this role
Work with a Customer Journey Manager designing and building marketing automation workflows.Design and build personalised email, SMS and landing page experiences in Marketing Cloud.Have an understanding of database objects and the ability to write SQL queries with AI assistance.Supporting a Customer Journey Manager with the build, testing, reporting and optimisation of regular campaign sendsDefine segmentation criteria for batch and trigger emails/SMS campaigns and conduct A/B testing.QA support for the journeys team on other member journeys and campaignsCreating and maintaining documentation for journeys and campaigns.Coordinating the roadmap and backlog of Customer Journey/Lifecycle and Marketing Cloud enhancements and feature expansionsWorking with a journeys team to drive best practice, efficiency, and optimisation to meet business objectives.Manage and triage help desk tickets for the journeys space. Required
2–5 years of relevant experience in marketing automation platformsHands-on technical experience using Salesforce Marketing Cloud to build journeys and emailsSkilled in email development utilising HTML, CSS and AMPscriptExperience in stakeholder and campaign management to deliver communications in a timely mannerExperience building automated journeysAbility to work independently and as part of a team in a fast-paced environmentExperience using AI tools to enhance daily workStrong attention to detailHighly regarded / Preferred
Salesforce Marketing Cloud certificationsExperience with Salesforce CRM (beyond Marketing Cloud)Skilled with SQL Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:
A vibrant, relaxed, yet professional culture.We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.Holistic wellbeing programs offering 24/7 supportComprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.Access to 25 days of leave, made up of 20 vacation days and 5 sick days.Monthly internet subsidy to help you stay productive at home.Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.