About this role
This position is a 40 hours contract per week - to be filled for a duration of 4.5 months, starting from 27th of November 2026.
🎯 Rôle :
As an Head Chalet Host, you’ll be responsible for delivering exceptional daily service to guests and ensuring that our luxury properties are maintained to the highest standards. This is a hands-on and varied role that includes ensuring service areas are clean and organised as well as the rest of guest areas, setting and serving meals, lighting fires, completing bedroom turn-downs in the evenings, and creating a warm and welcoming atmosphere.
We’re looking for hospitality professionals who are passionate about guest experience, proactive, discreet, work well in a team, and ready to go the extra mile to ensure every stay is truly unforgettable.
✨Responsibilities:
Guest Service & Hospitality
Deliver daily hosting and housekeeping services to exceed guest expectations in line with the advertised package
Prepare, lay out, and serve breakfast, afternoon tea, evening drinks, canapés, and dinner during designated bookings
Meet and greet guests on arrival and departure, including assisting with luggage transport
Maintain a professional, welcoming, and service-oriented presence at all times
Property Operations & Housekeeping
Undertake chalet changeovers on designated turnover days, including deep cleaning and preparation
Ensure best practice in cleanliness, hygiene, and overall presentation of all properties
Follow company policies for linen and towel usage, cleaning protocols, and inventory control
Manage replenishment and correct usage of cleaning materials and supplies
Arrange flowers and seasonal decorations throughout the property
Maintenance & Property Upkeep
Carry out basic maintenance tasks (e.g., unblocking toilets, changing bulbs) where required
Escalate more complex maintenance issues to the Maintenance Manager or resort team
Immediately report any damage to property or equipment and prevent further misuse
Stock, Budget & Administration
Conduct stocktakes and inventory checks throughout the season as instructed
Manage and adhere to chalet budgets and maintain accounts in line with company processes
Source or purchase additional required items via approved systems (e.g., crockery, cutlery, kitchen items)
Compliance & Safety
Ensure compliance with all local laws, Health & Safety regulations, and company policies
Never serve food containing known guest allergens
Uphold mountain safety rules at all times while in uniform
Do not provide unauthorised services (e.g., ski instruction, guiding, photography) outside approved operations
Ensure proper handling and distribution of guest tips according to company guidelines
Teamwork & Communication
Attend all staff briefings and meetings as required
Act as first point of resolution for any staff disputes before escalation
Support other operations within Bramble Ski or Haute Montagne across Austria, France, and Switzerland when needed (including short-term cover for sickness or injury)
Maintain strong working relationships with suppliers and internal teams
Ensure all company processes, procedures, and updates are implemented correctly
⚠️ Schedules & specificities:
Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.
Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.
Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.
All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.
🔍 Ideal Candidate:
Required skills & experience:
Minimum 2 years' experience in the luxury hospitality sector (chalets, hotels, yachts, events, etc.)
Fluent in spoken English; French or German is a bonus
Positive, proactive, and able to work both independently and in a team
Reliable, discreet, and service-oriented
Well-presented and comfortable in a guest-facing role
Passionate about hospitality and mountain life
Nice to have :
Strong housekeeping skills with a high attention to detailSome cooking experience is a plus (professional kitchen, cookery course, or group cateringAll our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.
Perks:
📱 Phone Allowance
🚁 Travel allowance
🎿 Organised Ski Pass
🏠 Organised Accommodation
🚁 Air Glaciers Heli Rescue Card
⛷️ Seasonal Ski/Board Hire - subject to availability
👕 Company Jacket
🎉 Team Events