About this role
As a Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products on behalf of our engineering and development teams. Primarily, this support is requested by Product Support Engineering team, with some requests coming directly from the customer. During the product qualification phase, you will provide support on test plan development and execution, failure analysis and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.
*This position may have the opportunity for job rotation*
Responsibilities:
Manage complex qualification infrastructure from multiple customersPlan and drive execution of customer qualifications according to schedulePerform failure triage on any issues found during the qualificationWork with the respective Product Support Engineer to ensure alignment of tasksDrive issues to resolution in a timely mannerWrite test status reports on a regular basisUse bug tracking system for filing and managing issues BS degree in computer engineering or equivalent field with 7+ years relevant hands-on technical experience.Advanced understanding of computer system architecture fundamentalsHands-on experience with SSDs or related storage devicesPlatform-level troubleshooting skills to include run/break/fix capabilities and issue isolationExperience with Windows and Linux server operating systemsExperience with Python/PowerShell/Bash scripting languages for both individual use and cross-team useFamiliar with data manipulation/analysis (spreadsheets or more advanced tools)Experience with technical communication through bug tracking tools with attention to detailGood verbal and written communication skillsPreferred Qualifications:
Experience with PCIe/NVMe protocols, including analyzer and power measurement toolsExperience with SSD performance measurement tools and methodologiesExperience with OCP Datacenter NVMe SSD specifications and SSD test system usageExperience interacting with stakeholders of a product development organization Req#2254; #LI-CB1;
The expected salary for this position is $115,470.00 - $192,440.00.
At KIOXIA, we value the following:
Investment in youOffering opportunities for career growth and personal development trainingOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approachesFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work optionsDiversity of cultures, perspectives, backgrounds and experiences of all our team membersThrough our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for allBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insuranceKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.