About this role
As an SSD Debug Engineer, your primary role is to triage and debug SSD drive failures for our data center SSD product line. In this role, you will work closely with the Product Support Engineering team to assist with resolution of customer qualification issues and lead activities to root cause failures. This includes tracking multiple issues and driving stakeholders to deliver in high-pressure situations. The candidate will be a critical stakeholder in the decision-making process with an emphasis on providing solutions that are acceptable to customers.
Primary Responsibilities:
Root cause analysis for data center SSD failures on hyperscale server platforms, isolating issues across host, transport, firmware and media.Drive cross-functional debug with firmware, platform, and customer teams, define reproducible test cases and drive corrective actions to closure.Collaborate across globally distributed engineering teams, driving technical issue resolution across time zones.Analyze host and telemetry logs, corelate failures with firmware source code and hardware behavior, and drive root cause to closure.Work on development of debug firmware in C programming across the SSD firmware stack to accelerate the root cause analysis.Work on troubleshooting SSD performance issues and reduce tail latencies and improve IOPS and throughput.Perform required lab work to replicate the reported issuesCreate 8D/failure analysis reports and explain to the customerWrite product use-case technical white papers as needed BS degree in computer engineering or equivalent field with minimum 10 years of experience in a technical related field or MS degree in computer engineering or equivalent field with minimum 8 years of experience in a technical related field.
Proven NVMe and PCIe protocol experience debugging complex SSD issuesSSD Firmware architecture and/or validation/test experienceSSD Firmware development/debug experience in C programming.Excellent understanding of debug tools: PCIe protocol analyzers. Oscilloscope, Linux tools.Data center/server storage knowledge and experienceOpen-Source SSD Tools, such as, NVMe-CLI, FIOGood understanding of Open Compute Platform (OCP) specificationsExperience with Telemetry, Host logs (dmesg, event logs), Firmware trace logsStrong verbal and written communication skills (English)Able to travel when and where needed – both domestic and international Req#2270; #LI-CB1
The expected salary for this position is $133,960.00 - $223,270.00.
At KIOXIA, we value the following:
Investment in youOffering opportunities for career growth and personal development trainingOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approachesFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work optionsVariety of cultures, perspectives, backgrounds and experiences of all our team membersThrough our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for allBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insuranceKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.