About this role
As a Senior Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products. During the product qualification phase, you will provide support on test execution, failure analysis, and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.
Responsibilities:
Configure qualification infrastructure from multiple customers for executionDrive execution of customer qualifications according to scheduleWork with the Product Support lead to ensure alignment of tasksPerform failure triage on any issues found during qualificationsManage issues in defect tracking systemsDrive issues to resolution in a timely mannerWrite test status reports on a regular basis 7+ years hands-on technical experience with SSDs or related storage devices -or- BS degree in engineering or equivalent field and 5+ years hands-on technical experienceAdvanced understanding of computer system architecture fundamentalsPlatform-level troubleshooting skills to include run/break/fix capabilities and issue isolationExperience triaging issues in Windows and/or Linux server operating systemsExperience developing Python/PowerShell/Bash scripts for cross-team usageFamiliar with data manipulation/analysis (spreadsheets or more advanced tools)Good technical communication skills providing both detail and clarity in complex scenariosQualifications:
Experience with PCIe/NVMe protocols, including analyzer and power measurement toolsExperience with SSD performance measurement tools and methodologiesExperience with OCP Datacenter NVMe SSD specifications and SSD test system usageExperience engaging with stakeholders of a product development organization Req#2274; #LI-JV1
The expected salary for this position is $99,560.00 - $165,930.00.
At KIOXIA, we value the following:
Investment in youOffering opportunities for career growth and personal development trainingOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approachesFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work optionsVariety of cultures, perspectives, backgrounds and experiences of all our team membersThrough our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for allBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insuranceKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.