About this role
As a Customer Qualification Engineer II, your primary role is to provide support for customer qualifications on our datacenter SSD products. During the product qualification phase, you will provide support on test execution, failure analysis, and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.
Responsibilities:
Install and configure qualification infrastructure for testingDrive execution of customer qualifications according to scheduleWork with the respective Product Support Engineer to ensure alignment of tasksPerform initial failure triage on any issues found during qualificationsUse defect ticket tracking systems to provide responsive support for debug tasksDrive issues to resolution through iterative testing and analysis BS degree in engineering or equivalent of minimum of 2+ years hands-on experience with SSDs and/or platform hardware testingStrong understanding of computer system architecture fundamentalsPlatform-level troubleshooting skills to include run/break/fix capabilities and issue isolationExperience triaging issues in Windows and/or Linux server operating systemsExperience developing Python/PowerShell/Bash scriptsFamiliar with data manipulation/analysis (spreadsheets or more advanced tools)Good technical communication skills providing detail in complex scenariosPreferred Qualifications:
Experience with PCIe/NVMe protocols, including analyzer and power measurement toolsExperience with SSD performance measurement tools and methodologiesExperience with SSD test system usage Req#2271; #LI-JV1
The expected salary for this position is $85,820.00 - $143,030.00.
At KIOXIA, we value the following:
Investment in youOffering opportunities for career growth and personal development trainingOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approachesFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work optionsVariety of cultures, perspectives, backgrounds and experiences of all our team membersThrough our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for allBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insuranceKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.